Deleting Templates

Marketing & Content Email Marketing Tool
1

I recently downgraded my account from salespro to free and I have a few templates “Stuck” in sequences which I can’t delete as the templates say they are attached to a sequence, which I can’t delete, as I can’t access the sequences area anymore.

Can someone from tech support assist?

and delete my sequences.

thanks

P.S. I literally copy and pasted the above from a previous post, so clearly this is probelm that needs to be fixed and updated, where if someone downgrades, the sequences they created should either be deleted or they should be given the ability to delete it from their free version.

In addition, I can’t delete folders I created in my templates. The error message I receive is that the folder contains templates in a sequence. Yet when I go into the folder there is nothing there. Please take a look at this and help.

In any event, can someone from the tech team please help?

2

Hi @kembe,

Thanks for reaching out, and for providing your feedback!

Can I ask you to submit the form linked on this post so the team can assist, please?

Please note that you must be a Super Admin in your account or have consent from the Super Admin for the team to move forward once we receive your request.

Thank you!

Best,

Kristen

3

@kvlschaefer thank you! I have submitted the form as you requested.

4

Thank you, @kembe!

Confirming that we have received it. I will update this post once the task is complete :slightly_smiling_face:

All the best,

Kristen

5

Hi @kembe,

Hope you’re doing well!

The sequences are deleted from your account. You should be able to delete the templates now if you would like to remove them from your account :slightly_smiling_face:

All the best,

Kristen

6

Hi @kvlschaefer thank you very much. That solved it.