Deleted user by mistake - restore options ( issue with notes)

Hello, some our team member deleted another profile( email) from our account and we realized all the contacts database she has created during her job were deleted(notes are much important) as well. Also i’ve tried to check the recycle bin but it was empty.

I’ve add the account back and i had a CSV import back-up just for her contacts, notes and all proprieties. Sadly i saw after the import that 455 of the contacts it’s empty without any notes.

Is there any way we can use a back-up restore for what happend or any of the support team can help us out with this csv file i have to restore her engagement activity and notes? I can’t find the “body note” in the CSV file for mapping it.

Thank you.

Hi @VConstantin,

Happy to help here.


@VConstantin wrote:

Hello, some our team member deleted another profile( email) from our account and we realized all the contacts database she has created during her job were deleted(notes are much important) as well. Also i’ve tried to check the recycle bin but it was empty.


This doesn’t sound right. Deleting a HubSpot user does not delete the records assigned to them. Did someone actively delete contacts? Are you super admins (ruling out view permissions)?

Best regards