A new employee has just accidentally deleted contacts before exporting them first, therefore need to have these recovered immediatley. Can anyone help please?
Via this article: https://knowledge.hubspot.com/articles/kcs_article/contacts/can-hubspot-recover-contacts-that-i-accidentally-deleted
You can request to have your contacts restored up to 90 days after they were deleted. After 90 days, deleted contacts are removed permanently from HubSpot’s system and are no longer recoverable.
Please contact HubSpot Support from the “Help” button in your portal to request to restore deleted contacts. When submitting a ticket, please include the following:
- Specific details about how many contacts need to be restored
- The date and time they were deleted
A member of the Support team will make a request to restore your contacts, then will get back in touch to let you know whether or not the request was fulfilled.
i’ve just been on live chat with a Hubspot rep who said support can recover lost data if it has been deleted within the last 90 days…
This doesn’t apply to ‘free’ users. I was told go to …www.community.hubspot.com/t5/Sales…- the support team for the free users and check in with the community.
I would need to post my query to the community (where our support is sitting behind) and ask them to recover the data for you.
Othewise Sales pro would be $50/user/month and you can cancel at any time and contact support directly.
Hey @TSatellite if you can confirm the timeframe during which these contacts were deleted as well as your HUB ID I can take a look at your account and see what can be recovered. Feel free to direct message me these details - thanks!
Thanks also @shearn for your help here.
Hi
At approx 8am this morning I accidently deleted approx 27 contacts off the sytem. Is it possible to restore them please ?
Thanks
@MartinD Have you tried the ‘Help’ button in the bottom right-hand corner of your portal, as described in the solution above?
If you’re having further issues, @roisinkirby this might be something you can help out with!
Hi
Thanks very much for your quick reply. I’m new to HS & did try the community for help but as we’re on the free version it didn’t look as if it would be much help ? Do you know how I can get in touch with @roisinkirby ?
Thanks again
Ok, yeah with the Free version you have to go through the Community Forums.
She will reply here. You could also try and send a direct message by going to Messages in the top right and clicking New Message and use the @ mention followed by her community username.
Hi,
Could you also help me to recover my deleted contacts? Thank you for your help.
Kind regards
Peter
Hi all, please send me a private message confirming your HUB ID and the day/time frame the contacts were deleted and I will see what can be recovered.
@TSatellite According to that article, it’s available for Free users!
You can also use the free Dossier app at http://www.onboardify.com to recover all contacts from your (and your employees’ email accounts), and silently sync them to HubSpot (any edition). Check out the Getting Started with HubSpot page.
Dossier syncs the past 7 days of emails, finds all contacts, and then updates HubSpot with new contacts, or if a contact is found, adds the emails to the HubSpot contact record. You can then message hello@onboardify.com and ask for more data (3 mos-1yr) to be synced.
We are trying the free version to start with and I just accidentlly deleted about 30-40 contacts that belonged to a former employee but I didn;t knwo he logged serial numbers in some. Is there any way to restore?
How about adding a search function to find an individual contact to restore?
Hello @MattSkillcast ,
This is not an option available. Currently, you can only search by date when the contact was deleted.
I would highly recommend you to please post this idea at our ideas forum (here).
Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.
Kindly,
Pam
I have the same problem--need to restore my deleted contacts from right before September 6th. Thanks.
Hi there,
I did the same thing. I deleted about a hundred or so, and it was all done today March 29 at about 9am.
UPDATED SOLUTION:
You can now use the recycle bin to restore contacts, companies and deals up to 90 days after they were deleted.
Please note: users need admin access to use the recycle bin. GDPR-related deletions will not be held in recycling bin, and will be permanently deleted with immediate effect in compliance with GDPR.
It is not possible to restore contacts that have been deleted for over 90 days.
To restore a deleted contact, company, or deal:
- In your HubSpot account, navigate to Contacts, Companies, or Deals.
- Click the Actions dropdown menu in the upper right, then select Restore contacts/companies/deals.
- The recycle bin will open in a new browser tab or window. Select the checkbox next to the name of the contact/company/deal to restore, then click Restore in the upper right.
- To select all contacts on a page, select the checkbox at the top of the table. To further select all contacts in the date range, click Select all contacts in this date range.
Learn more about the implications of deleting contacts to understand why deleting contacts is not recommended and what the data will be lost after contacts are permanently deleted.
Thank you. I was able to complete all these steps except the last one where you confirm the deal you wish to have resplaced and press the ‘restore’ buttton. Except on my version, the ‘restore’ button will not highlight, so I can’t press it.
Does anyone know how to get around this?