Deleted tickets

Service Tickets & Conversations
1

Help!

Lately I have noticed that some of my tickets are missing

I have checked if they were deleted and yes, they were deleted by

“unknown user”. What does it mean? Nobody in my team did this

2

Hi @JRudowska,

Is there an integration which might be causing this? (Settings > Integrations > Connected Apps)

If not, then the only way to investigate this would be via HubSpot technical support. This requires any paid subscription.

Best regards!

3

What App could cause this? My connected apps are

JRudowska_0-1649681272167.png
JRudowska_0-1649681272167.png1536×1024 142 KB

4

Hi @JRudowska,

Zapier, potentially. Do you have any ticket-related zaps set up?

Best regards

5

I don’t know, could you help me to find this information?

6

Hi @JRudowska,

When you log into Zapier, you should see “Zaps” and “Zap History” in the left sidebar. This is where you’d have to check if any of them relate to HubSpot tickets.

Are there any developers using your API key? An integration would not necessarily have to show up as an app. It could also affect ticket deletion.

Best regards!

7

I had this issue and finally found out it was from deleting conversations in the inbox! When you delete a conversation in the inbox it also deletes the ticket. This is awful! There should be a warning or something first asking if you would rather close it and that you are deleting a ticket. More tickets get lost that way for us. It is a nightmare.