In the HubSpot Help Desk Snooze beta, right now there are some predefined “snooze until” options, but the time of day these options snooze until is not customizable. I would like to be able to have each of my team members customize the time of day at which options like “Snooze until tomorrow” unsnooze tickets, so that they can have those tickets automatically unsnooze at an appropriate time to review them first thing in the morning for that employee - having it unsnooze at 9 AM means that my 8 AM folks tend to not utilize this function as it means their tickets look fairly bare for an hour and then suddenly fill up. I know they can be manually unsnoozed but that significantly dilutes the utility of this functionality.
Status: Idea Submitted