It would be great if we could add customized ticket properties when using a chatflow to create a ticket.
Currently, the available ticket properties within the “Submit a ticket” action are limited. See picture
It’s very helfull if you want to create a ticket and categorize it from the beginning using ticket properties.
I totally share Janosch’s statement;
having tickets categorized from the beginning thru a customer facing drop down menu would:
1- avoid internal triage to reallocate tickets to relevant teams: accountability, product, customer service, etc.
2- accelerate tickets treatments
I agree this will be a great feature to have so you can organise your tickets, i had to create complicated workflows to get around this issue.