Right now our implementation specialist said there is no way for a client to see their support inbox?
Hi @huddlehouse to confirm - all users in a portal have access to Support Inbox.
How do we give our clients that same support Inbox?
Support Inbox is available in all customer (Starter, Pro, Enterprise) HubSpot accounts. It can be accessed via the Help button when a user is logged in.
is there a way to view other users’ help tickets ?
CC’ certain users to a help ticket ?
Or is it possible to have a “TEAM” support inbox view?
@roisinkirby I think it does not answer the question. Hubspot customers can indeed have access to Hubspot Support Inbox, but I thinh the question is : can we (or when will it be possible) as Hubspot customers to offer a Support Inbox to our own clients ?
Hi @jean-david,
The tool that is most similar to HubSpot’s support inbox is the inbox tool within HubSpot conversations.
I think we are not talking of the same thing, unless I missed something…
What we are wondering here is how to show our clients (not our team) a support inbox where they can see all their tickets with us and update them, similarly to Huspot support inbox that we as Hubspot users use when we open a ticket with the Hubspot support team.
Does it make more sense ?
Yess that does make sense @jean-david! The tickets functionality allows you to create a ticket with your clients, however it doesn’t include the inbox feature on their end. The type of page you are looking for would be custom, and isn’t something HubSpot has a template for at the moment. I can definitely see the use case for this feature, though.
If you’re interested in building out a page like this, I would recommend starting by crowd sourcing your inquiry in the designers forum. Additionally, if you would like to see this functionality included in HubSpot in the future, I would recommend creating an idea in our ideas forum.
Thanks,
Jenny
Thank you @jennysowyrda. The idea has been submitted here :