Can anybody tell me when a Customer Satisfaction Survey is sent to the client in the chat?
I am asking because we have many different statuses for your tickets, for example, we have “Closed” and “Resolved”.
I would like the Csat to be sent when the ticket is set as “Resolved”. However, I don’t see the option to base the automation on the “Resolved” status.
Any ideas?
Thank you,
Mizo