Post CSAT survey associated with Ticket owner

[CX_Mostafa]

Current Behavior:

Only CES survey is posted survey can be associated with ticket owner although it’s not doable for CSAT

Desired behavior:

need to make CSAT survey posted after each transaction (ticket from pipeline) and to be associated with ticket owner to measure satisfaction

per support agent also i noticed in your support team there are CSAT implament in such way

[CSoriano]

Same here. Getting the survey responses will be useless to us if we can’t associate the conversation surveys with the agents who worked on their requests.