It appears that there has been a recent change, now when I copy and paste from an outside source the formatting from that source is being carried over. It is doing this in both blogs and website pages. It wasn’t doing that just a couple weeks ago. Now I’m having to go through the extra step of pasting the content into Notepad to remove the source formatting before I paste it into Hubpot. I’m not sure why this change occurred, but it is very frustrating. If anyone else is struggling with this it would be great if we could find a way for the problem to be resolved.
Hello @Cbowers10
Could you please provide us what are the steps you are taking in HubSpot to paste the source? Is in a Rich text or inside the blog module?
. The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Pam
Hi Pam,
I use the Inline Edit Mode (WYSIWYG) to create the blogs. I copy and paste the text from a Google Doc. Previously, when I pasted the text it would match the website’s styling/formatting (font style, spacing, color, etc), but now it brings the styling/formatting with it from the Google Doc. So the font styling remains what it was in the Google Doc, and if text was a certain color it remains that color when I paste it. Just a couple weeks ago this wasn’t happening. It does this if I paste from a Word doc as well.
The only way I’ve found to remove the formatting is to use a simple text editor like Notepad. The issue is, that then takes away things like header spacing and bullet points that are in the Google Doc. I then have to go through the entire blog and adjust the headings, adjust spacing, and add bullet points.
This also occurs if I go to edit an existing website page. If I login and paste content to a website page it brings the styling/formatting with it. It wasn’t doing this previously.
Thanks!
Seeing the same here.
The text looks super odd when pasted through (from the same template doc we’ve always used) and when you look at the code some (not all) of it is surrounded by span style or paragraph style code which is overriding the defaults.
I have to go through and manually remove it.
Using paste values gets around this (or as the OP mentioned, using Notepad as a go between), but then I have to go back and find all the links etc to add back in, which can take just as long.
It worked just fine before, not sure what’s changed.
Hello @Cbowers10 ( apologies for the delay) and @Crosswalk
Could you please provide us a screenshot of what is happening in your end? The more information, screenshots, and details you can provide, the better I can advise on the next steps.
Thank you,
Pam
Pam, it’s quite simple. Can appreciate you need screenshots but if you just read this thread and MANY others just like it, it’ll be apparent and obvious this is a running issue with the HubSpot email system.
One cannot copy and paste from various other programs (Word, browsers, etc.) into the HubSpot email CMS without all sorts of of formatting irregularities, inconsistencies and FRUSTRATION!
Here are more threads similar in nature, you don’t need screenshots to know there is a problem and to understand what is going on here. This is an age old problem with WYSIWYG editors and we expected better of HubSpot, a supposed Cadillac Solution we were told.
Hello @Stapper, Thank you for providing your feedback, when we mention sending screenshots, it’s important for us to investigate based on images that is happening on your end specifically.
Could you try selecting the pasted text in the email and click the remove formatting button
At the moment the copy/paste for images works in the chat widget, but not in the Inbox. In the Inbox, only drag and drop works. The product team that is looking after the copy/paste for images in the Inbox said they’re actively working on it, so it won’t be too long before it becomes part of the tool.
Also I would recommend @RSchmidt suggestion to copy and past, and upvote the idea you shared above.
Kindly,
Pam
For mac users, CMD + SHIFT + V. 
this somehow doesn’t work in HubSpot anymore
@PamCotton this is definitely a terrible issue and was made worse by the recent conversation update. We used to copy and paste from outlook/word into hubspot and it worked fine in the “conversations” pop out window however now that’s no longer possible due to the new update.
I even tried copy and pasting a hubspot email into a hubspot email and it still destroys all the line breaks from the Enter key. See screenshot. It’s super annoying and added about 5 mins to each email we are sending until we can get things more automated.
First picture is what i tried to copy and paste second picture is the result of pasting.
Hello, @HDurham just want to confirm what is happening on your end, we tried to recreate this and couldn’t. Currently, the copy-paste feature is working. Is the problem that on long emails the linebreaks are inconsistent?
Thank you!
Pam
Hi Pam,
Yes copy and paste works but it doesn’t format correctly with line breaks whether you copy from Hubspot or any other source. It used to in the pop up and now there is no option.
Adding credence to this post. When I copy/paste from Gmail to the “Conversations” in Hubspot, the formatting is maintained to add to the input box - when it sends though the formatting is removed.
Hi @Cbowers10,
Thank you for reaching out to the Community!
When you are pasting the text into the module in the blog/website editor, have you tried to click on the ‘Clear Styles’ option shown the screenshot below:
I’d also like to tag in some of our Champions - @danmoyle, @franksteiner79, and @Crystal_Hopper have you all seen this behavior before?
-Cassie
Community Manager
@chighsmith FWIW, I’ve been “paste without formatting” for a long time in all of my digital tools. Word, Google Docs, and others add formatting and take formatting even when it’s hidden. Sometimes that “clear style” function even falls short in those tools.