I’m having trouble with a sequence unenrolling contacts incorrectly, they did not reply or book a meeting. No other workflows are active.
The 3 contacts attached to this (test) sequence are 2 internal employees and 1 external person ; all on gmail.
I would appreciate the community’s help in helping me troubleshoot or update settings that may be causing this (either on Hubspot or gmail).
Hello @Baybison,
Welcome to the Community!
To best understand what might’ve caused this, the first place I’d suggest checking is the ‘Enrollments’ section of your Sequence like seen in this article.
I’d also like to tag in some of our Top Contributors to see if they have any suggestions on troubleshooting this!
Hi @Anton, @CarolinaDeMares, @GRajput -- Do you have any suggestions for @Baybison on this?
Thank you!
Sam, Community Manager
Thank you so much!
Just to add to the earlier post, when I look at the unenrolled contact to see why it happened, it shows that I as one of the contacts “booked a meeting” but I did not even open the email forget booking a meeting, Similarly one of my colleagues has ‘replied’ and she did not open the email either.
It’s really weird.
i chatted with a Hubspot agent who thinks it’s because the ‘contacts’ I used in the test sequence are internal folks to whom emails have been sent and received. She thinks that’s a reason for Hubspot to unenroll.
I’m still puzzled as to why it won’t tell me that when I enroll them instead of unenrolling them without warning
She recommended I send out the final sequence to actual contacts and that I should not have an issue.
Fingers crossed!
@Baybison this is a document unenrollment criterion, yes: “The contact sends an email to you, not as part of the sequence, from the email address that was enrolled.”
If you want to test this way, you would have to make sure that no incoming email from the test contact is received at all.