Can a contact unenrolled from sequence can be sent another email form said sequence?

Smart CRM & Sales Hub Sales Email
,
1

I’ve encountered the following issue.

A Lead enrolled in a Sequence has replied to my email. That contact was unenrolled automatically and I replied to him. But the issue is as follows. The contact was sent the following email from the sequence and re-enrolled in the sequence. The Activity field does not indicate that the contact was re-enrolled.

MMuraru_0-1693388324905.png
MMuraru_0-1693388324905.png1033×636 113 KB

Is this a known issue?

2

Hey @MMuraru, thanks for reaching out!

Have you checked out the sequence enrollment history (more info in this HubSpot Knowledge Base article)? That should give you more insight into the sequence actions that have fired for specific contacts.

Also, can the email in question be sent only from that one sequence? Or is there another sequence/automation that could have sent that email?

I haven’t heard of an issue like this before, so your next best bet would be to open a ticket with HubSpot Support. Just be ready to share the links to the specific contact(s) and sequence(s) you’re working with!

Hope this helps!

3

Hello Jacob,

Thank you for your reply and the resource you mentioned. Unfortunately, it did not help. The contact was not enrolled in another sequence.

4

Hey everyone,

Thank you for helping out here and for providing these resources, @jolle!

@MMuraru - I can confirm, that other users currently aren’t reporting any issues with the software.

I would recommend following @jolle’s advice on contacting HubSpot Technical Support. They will be able to provide real-time assistance for this matter, where you are able to share screenshots and links to the affected contacts in your account.

Hope this advice helps!

Best,

Kristen