Hi everyone, just sharing an update that this functionality is now live. If you click the " + " sign in the top left corner of help desk in the views sidebar, you’ll now see two options: one for creating a ticket, and one for sending an email. With the latter, you can compose your email and the ticket is automatically created when you hit send.
You can learn more about how this works in the product updates section of your portal by searching for “Send an email to create a ticket in help desk.”
