I wanted to provide feedback on the Help Desk function. Though first, I want to say that it’s a great addition to the platform! For efficiency purposes, I think it would be great to create a ticket, have the ability to compose the message right then and send it out to the client/customer. Currently, you would have to create a ticket first, then go back into the ticket to compose a message and then send it out to the client/customer.
It would just be great to have the option of composing a message while creating the ticket!
Thank you!