If you want to edit the workflows on the Ticket Email Status Settings you have to clone them.
When cloning the workflow, using the ‘Employer Management: Automatically change ticket status when an email is sent to a customer.’ workflow as the example, the ‘Last email date is known’ re-enrollement trigger is not copied over and this cannot be added manually.
Can this be updated so the re-enrollment trigger carries across to the cloned workflow?
Original Workflow:
Cloned Workflow:
