CES Survey Customizability

HubSpot Ideas

Status: Idea Submitted

1

Hi Hubspot.Add customizability to CES Surveys.

CES survey’s don’t have the ability to customize the wording. The custom surveys don’t allow you to be able to use ticket fields and thus can’t have triggers to send directly to clients after the close of a ticket.

The default wording is SUPER awkward. See below, it does not read like a native English speaker wrote this phrase.

Support was able to give me a workaround through workflows(to their credit) but it is clearly not ideal.

Below is the wording.

To what extent do you agree or disagree with this statement:

“OurCompanyName” made it easy to handle my issue

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2

Hi Hubspot, I would also support being able to customise the wording. I understand there are industry defaults for CES but we would ideally like to be able to send a CES for flows other than ‘issues’.
E.g. we want to send a CES survey after a customer has onboarded and say something like 'To what extent do you agree or disagree with this statement. ‘It was quick and easy to onboard with Company Name’.