Certification will not load

Academy HubSpot Academy Support
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1

Continuing the discussion from Not loading certificate:

Hello, my certificate won’t load either. My email is jensencopywriting@gmail.com. Here are the details:

  • Certification name: Content Marketing

  • Exam score: 56/60

  • Completion status: course shows Completed

  • Certificate issue: stuck on “Please wait while your certificate is loading”

  • Time stuck: 30+ minutes

  • Troubleshooting tried: refresh, incognito, checking the Completed filter

  • Screenshot:

    Screenshot 2026-10-01 at 12.22.07 PM
    Screenshot 2026-10-01 at 12.22.07 PM1564×950 37.1 KB

2

Hey @ChadJensen,

Thanks for flagging this. We’ve seen several reports of Academy certifications not loading, and we’re looking into it with the team now. We’ll update this thread as soon as we hear back!

Thanks for your patience on this!

Sam, Community Manager

4

Is there any way I could get my certificate sent to my email address? jensencopywriting@gmail.com

5

Hey @ChadJensen,

We’ve just heard back from our internal team stating that the issue should be fixed now. Would you mind attempting one more time and let us know if you have any issues there?

Thank you!!

Sam, Community Manager

6

Says, “Exam passed but award not generated.” I’ve refreshed the page several times over the last 15 minutes or so.

7

Hey @ChadJensen,

Thanks for the quick response. It looks like accessing the course has resolved for others. However, I’ve relayed this specific behavior back to our internal team and confirm they’re looking into this for you. I will update you again here as soon as I have any news for you!

Thank you!

Sam, Community Manager

8

Hey @ChadJensen

Thanks for your patience while we looked into this! Our team has deployed a fix, and we’re seeing it resolve the issue for other users. Could you please give it another try and let us know if you still run into any trouble?

Thanks you!

Sam, Community Manager