Not loading certificate

[JKuvik]

Hello! I just completed Digital Marketing exam for certification. I succesfully passed, but the image of the certificate will not load. Could you please send me a copy to my email? My email is jakubinokuvik@gmail.com

[Jigar_Thakker]

Hey @JKuvik

you can connect with @NicoleJ regarding this issue she can better assist you with this

Let me know if you have any follow-up questions.
If my post was helpful in addressing your query, Support the community by indicating it as the solution.

[vMNL]

Hi there! Can I also get some help about this?

[plantpie]

@NicoleJ i need help my certificate will not laod my email is: [redacted]

[stassey]

Hey @plantpie,

Thanks for flagging this. We’ve seen several reports of Academy certifications not loading, and we’re looking into it with the team now. We’ll update this thread as soon as we hear back!

Thanks for your patience on this!

Sam, Community Manager

[stassey]

Hey @plantpie,

Thanks for your patience while we looked into this! Our team has deployed a fix, and we’re seeing it resolve the issue for other users. Could you please give it another try and let us know if you still run into any trouble?

Thanks you!

Sam, Community Manager