Hi! We are using an HS-premade report for our onboarding KPIs that measure the time to close for each ticket. The report seems to be based on the create date, but I was wondering if there was any way to display the closed date instead?
Hi @MLatulippe,
Thank you for posting in the Community 
I would like to invite a couple of subject matter experts to this conversation: @Bryantworks, @Franci and @NicoleSengers: have you already made such a report? Do you have any tips on how to achieve this report, please?
Thanks and have a lovely day!
Bérangère
Hello @MLatulippe,
Please follow the screenshot below for the correct setup.
.1 Create a Custom Ticket Report
.2 Select the Table Chart
.3 Add the following properties:
- Ticket Name
- Time to close
- Pipeline → This is useful if you have more than one pipeline
.4 Save and publish report
Please let me know if you have any questions!
Thank you @BérangèreL for mentioning me.
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Hello @MLatulippe,
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