Our business rules are that all calls need to be recorded and currently our outbound calls are not automatically recorded and an agent needs to manually record the call. This is a risky position for us as all our calls need to be recorded.
I agree that this is a very useful feature. I understand the legal situation, but I understand that each must decide about it, not the software. We have to have an option to enable or disable this feature as we are getting operational maturity.
It should be up to the company. If they have trained their staff to always ask at the start of a call, then it should be ok to automatically start the recording.
If the other party says no, I don’t want to be recorded, then the staff member can turn the recording off.
Let the company decide if they want to take the risk; it’s not HubSpot’s job or worry.