Call recording on by default

HubSpot Ideas

Status: Idea Submitted

1

We would like to record all calls by default, can this be an admin setting where we check a box to record all calls, then should the call not need to be recorded we can select the record button to turn off.

(Just moved to HS from Pipedrive (also Twillo) which does allow all calls recorded without the need for someone to remember to click the button which when we make several hundred outbound calls a week leaves room for much human error or users not enjoying the platform as they have to consistently repeat an action, it’s like pushing a button in a milk factory all day, no one enjoys that.

2

I have the same problem. In a Call Center platform we always have de posibility to record automatically all call without human intervention and also the ability to whisper the call (the supervisor can whisper to the sales rep during a conversation and the client dont ear that).
It is unpresentable that Hubspot still does not allow this functionality considering that it is a CRM tool that works seamlessly with call providers.

3

+1

4

+1