Currently call recording is an account-wide setting.
When enabled, all calls to area codes associated with one-party-consent states in the US are recorded automatically.
There should be an account-wide and/or user-specific setting to disable automatic call recording, but still allow calls to be recorded manually by clicking the record button.
Auto - Record should never be enabled as a standard.
You should manually have to set this up, not disable it. It is actually worrying that this is a decision Hub has come too… Would you want to be automatically recorded if someone calls you??
Privacy is everything today and WE and our clients do not appreciate this invasion.
This is actually ridiculous.
Disable it.
Matt
+1 one from me for this!