Hi,
I have a question about ticket id’s. Currently we have customers that email in to our inbox multiple times, creating multiple ticket id’s. We want a way of ‘auto merging’ the id’s related to the same contact so we can keep the information in one place. Can anyone advise on how I would do this?
Thanks!
Hi @MPower34,
I can see this backfiring but if you still want to go ahead, this would be achievable with a third-party integration like Insycle where you can specify deduplication rules and deduplicate automatically.
Best regards
Is it possible to automaticly merge tickets just by the name of the ticket ?
Hi @JVukovic and welcome, we are delighted to have you here!
Great question, thanks for asking the HubSpot Community!
I’d love to put you in touch with our Top Experts: Hi @karstenkoehler, @HubDoPete and @TomM2 can you think of workarounds to help @JVukovic, please?
Thanks and have a beautiful day! 
Bérangère
Hi @JVukovic, I wanted to get back to you on this!
Currently, there isn’t an automatic way to merge tickets by name, but I guess with custom development, it can be done. Just keep in mind that it can be a bit risky, so we usually don’t recommend it because names aren’t unique and will very likely merge unrelated issues.
I’ve noticed a similar idea already present in our Ideas Forum: Automatically Find Potential Duplicate Tickets.
To contribute, you can upvote the existing idea and share more details about your specific use case in the comments.
Thank you and have a lovely day!
Bérangère