Attachment in ticket

Smart CRM & Sales Hub CRM
1

Hi!

I am looking for a way to list out and download all the attachments associated with Ticketid using Python API.

Can someone please guide me through how to do this?

2

Hey @NLE2 thank you for posting in our Community!

First, make sure you have your HubSpot API key ready. This key will be used to authenticate your requests.

Once you’ve retrieved the attachment data, extract the attachment URLs. To our top experts, @Anton, @DanielSanchez, and @Lucila-Andimol do you have any recommendations for @NLE2?

Thank you,

Pam

3

Hi Pam, thank you for your response. I have set up HubSpot API already, but I read all the HubSpot API but don’t see any API that supports getting files & downloading attachments in tickets, please help me solve this problem. Thank you

4

Hi @NLE2

Retrieving Attachments in HubSpot: An Iterative Approach

In HubSpot, attachments aren’t directly associated with specific CRM objects (contacts, deals, companies, etc.). Instead, they’re linked through engagements, which represent interactions with those objects. To retrieve an attachment, you’ll need to iterate through the relevant engagement types where it might be stored.

Understanding Engagement Types and Attachment Storage:

  • Manual Uploads: When you manually upload a file through the HubSpot interface, it’s typically linked to a note engagement associated with the specific CRM object.
  • Emails: If the attachment originates from an email, it’s usually linked to the corresponding email engagement.

Steps to Retrieve an Attachment:

  1. Identify the Engagement Type: Determine where the attachment might be stored based on its origin (manual upload or email).
  2. Iterate Through Engagements: Use the HubSpot API to retrieve a list of engagements for the relevant CRM object and engagement type. Here’s an example using the

GET Associated Engagements

endpoint for notes:

``https://api.hubspot.com/crm/v3/objects/contacts/${objectId}/associations/engagements?typeId=1`; // 1 = Notes engagement type`

Replace

objectId

with the actual ID of your CRM object and update the

typeId

if targeting emails or other engagement types.

  1. Inspect for Attachment IDs: Loop through each engagement object in the response. Look for a property named

hs_attachment_ids

within the engagement object. This property, if present, will be an array containing the IDs of any attachments associated with that engagement.

  1. Retrieve Attachment: Once you have an attachment ID, you can use the

GET File by ID

endpoint to retrieve additional information about the attachment, such as its filename and size:

``https://api.hubspot.com/files/v3/files/${attachmentId}`;`

Replace

attachmentId

with the ID you obtained from the engagement.

5

Hi @HubSpot_Corey, I tried your way, with objectID = 228 but it returned empty results even though I uploaded many attachments to the ticket like shown below. Because I need to sync the attachment from the HubSpot ticket to ADO using Python, so please help me resolve this problem.

NLE2_0-1711609723260.png
NLE2_0-1711609723260.png1494×762 78.2 KB

PREVIEW

6

Hi @NLE2,

Apologies, you need to change the “contacts” in the url to be the object you’re searching against. If this is tickets you will need to change it to tickets. For example:

``https://api.hubspot.com/crm/v3/objects/tickets/${objectId}/associations/engagements?typeId=1`; // 1 = Notes engagement type`

After this you will have a list of note objectIds, you can then loop each result using the following to extract any attachmentIds

``https://api.hubspot.com/crm/v3/objects/notes/${noteId}?properties=hs_attachment_ids`