Cosign this idea! This would be great. We schedule certain hours for our Support techs to be monitoring incoming conversations (email and chat) and so we want to assign those conversations to certain users based on the time of day they come in. Currently we can only assign to a specific user.
Super important for us! Without this, the HubSpot Scoring system is useless to us, as we cannot assign the incoming lead through the form submission to the correct owner based on their score.
Would love to see this. The current workflow capability for conversations is very limited!
Currently can’t bulk unassign, can’t bulk reassign, can’t filter by assignee if the “assignee” is no longer a member of the inbox (even though conversations will still be assigned to that assignee and show up in the “all conversations” folder).
Currently the first hour of my day is unassigning tickets from support agents that are not currently working. Most of them are super good about unassigning the convos from them, however there are a few that forget. I don’t want these emails to be missed! This would help a ton:)
We need this function to further automate our service. It’s a lot of manual work now. This won’t work anymore in the long run. Our customer base is growing and so is our support team.
We really really need this!! We were excited to set up a very effecient workflow in hubspot for managing our customer conversations (thought with what we pay for hubspot service it would have the features we need…). Please give us this feature!!!
