We have a customer using Services Hub to manage tickets.
They have specific contacts/companies that are to be routed to a specific agent for ticket treatment (as they are recurrent). We were trying to use workflows to assign automatically conversations coming from this scenario directly to a user but it seems its not possible.
We can assign ticket owner but not Conversation “owner”.
This would add value to the tool.
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I second this! We currently use Drift for this very reason. Our routing rules are too complex to have to create over and over again with each chatflow. In Drift, the routing rules are created once outside of the chatflow as a global action that can be reused and added to any workflow.
Happy Monday, everyone. The ability to assign a single conversation owner in a target inbox via workflows is available for public beta. Take a look and tell us what you think. 