All customer emails being sent to me in Outlook are now creating tickets in Hubspot and I’m not sure what I did! I finally was able to get my work email (not a general "support@) email into Hubspot but now all of my Outlook responses are creating tickets, help?
Hi @CClement76,
It sounds like you set up your personal email address as a teams email address for a conversations inbox (which is set up to create tickets). Connect channels to the conversations inbox
This conversations inbox is meant for team email addresses only, not for your personal email address. You would have to disconnect your address there, then reconnect it as a personal inbox: Connect your personal email
Best regards
Thank you. I cannot find that I have a shared inbox but I keep getting this message when I try to connect it using the 2nd method you mentioned:
[cid:35b938ae-c5f5-4706-9a17-3b720ae1cf9c]
@CClement76 I’m not seeing a screenshot in your reply, unfortunately.