Hello,
I am having some minor issues with our AI Customer Agent. I am wondering if someone can point me in the direction of finding someone to help iron out the issues on a 1-1 basis. We have the AI Chat bot built, but no matter what changes I make to perfect it, my changes do not work.
The biggest issue is that the bot constantly mentions the wrong products, more specifically that it is supposed to only mention specific products when the user explicitly asks, but no matter what change I give it persists.
We are also having issues with naming conventions. For example, we have what is called our SU-8 product line. Among that line you have SU-8 3000, SU-8 20-50, SU-8 TF 6000, ect. and the bot often confuses them because it recognizes when the customer says SU-8 but not the rest.
Any help, or even 1 on 1 help would be greatly appreciated.