Multiple AI Chatbots for a single account with Tailored Responses Based on Separate Knowledge Bases

HubSpot Ideas
1

Dear HubSpot Team,

I would like to submit a feature request for a scenario that we currently face, which is not feasible under the current system configuration.

We manage a shared account for a set of customers, each with distinct business cases and unique knowledge bases (KB). To provide a better, more personalized experience, we would like to create multiple AI chatbots, each connected to a specific knowledge base. This would allow the chatbots to deliver tailored responses according to the individual customer’s needs and the KB they are linked to.

Implementing this feature would greatly enhance our ability to provide customized support and streamline customer interactions based on their unique requirements.

We appreciate your consideration of this request and look forward to any updates regarding its feasibility.

2

Totally agree. Imagine a company that has different customer groups, like a resort that handles lodging/vacations, and also weddings/events. It would be great to have multiple Breeze AI Customer Agents and specify what agent should be trained on what content. Some could overlap and be in both bots, some would be specific to just one.