We manage multiple reports that track metrics, such as the time taken to provide the first response to a support ticket. It would be highly beneficial to add a time-filtering feature, allowing us to select specific working hours. This would enable us to exclude response times for tickets submitted outside of working hours, ensuring a more accurate reflection of our team’s responsiveness within business hours only.
This feature would be a valuable addition, streamlining our reporting accuracy and offering a more representative view of our performance during working hours.