Ad Blocker error message

Marketing & Content Hub Ads
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1

Hi All,

I am receiving an Ad Blocker error when I try to access Marketing | Ads. I have followed your Troubleshoot ad tracking issues procedure and it was not successful multiple times in the last month.
I have cleared the cache in Chrome Version 114.0.5735.199 (Official Build) (64-bit)
I have used an Incognito window
I have attempted on Edge and Edge Private window
I do not have any ad blocker extensions installed
I am not using a VPN
I have verified that all protection options are turned off in Avast Antivirus (and disabled it)
My Windows Security settings have not changed in years and had not been a problem previously.
I need access to this feature. It is urgent, becoming critical to my role.

Help!!!

Drew

2

Hi @DNageleisen,

Can you please share which error message you’re seeing?

This is definitely unusual and your troubleshooting steps look good. For good measure, have you tried disabling all extensions in your browsers?

Best regards

3

Hi @karstenkoehler,

A picture should help here?

DNageleisen_0-1688675295279.png
DNageleisen_0-1688675295279.png1873×474 47 KB

I’m looking forward to your insights.

Drew

4

@karstenkoehler I forgot to add that the only extensions are Adobe Acrobat and Google Docs Offline. I have disabled both with the same result.

Thanks,

Drew

5

Hi @DNageleisen,

Thank you for the screenshot – very unusual.

I would recommend logging a ticket with HubSpot support via the purple in-app Help button in the lower right corner of the app.

The response time might be a bit slow due to HubSpot’s global week of rest but they can check whether this is potentially a bug.

Best regards!

6

Thanks for taking the time to have a look. My post above was copied from the HelpDesk request.

Have a great day!
Drew

7

Hello, I am getting the exact same error message about ads blocker as you. Not able to access ads. Can you share any pointers on how your issue was resolved finally