Bug: Ads page incorrectly shows "ad blocker detected" error - no ad blocker is being used

Marketing & Content Hub Ads
1

Hi HubSpot Community,

I am experiencing a bug on the HubSpot Ads dashboard and wanted to report it here.

Issue: The Ads page (Ads | HubSpot) is displaying the following error message:

“It looks like you’re using an ad blocker. HubSpot ads may not work properly when you have an ad blocker. Please disable it and you’ll be on your way.”

However, I am NOT using any ad blocker. This appears to be a false positive detection, likely triggered by the Comet browser environment (an AI browser assistant). The entire Ads dashboard is blocked/inaccessible as a result of this incorrect detection.

.

Thank you!

2

Hi @nna666,

Comet Browser is not a supported browser for HubSpot, see here: Browsers supported by HubSpot

You would have to switch to one of the mentioned versions of Chrome, Firefox, Edge, Safari.

So in that sense, no, not a bug: HubSpot is clear that it’s only supporting the browsers on that knowledge base page.

Best regards