'Ads' tab not working within 'Settings' or 'Marketing'

Marketing & Content Hub Ads
1

I’d like to add ad assets with their associated Hubspot campaign, but when I go into the ‘Ads’ tab I see a bunch of error messages and when I go to troubleshoot in Settings, the ‘Ads’ tab there just remains blank.

Is anyone else currently experiencing this or can tell me how to fix this issue?

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‘Ads’ section under Marketing
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‘Ads’ section in Settings

2

Hi @AHewitt4,

Thanks for reaching out to the Community!

I’m not seeing any widespread issues on the HubSpot Status Page. In order to determine if this is a caching issue, could you try the following please:

  • Clear the browser’s cache
  • Attempt to delete the attachment in a separate browser or in incognito
  • Disable any extensions or plugins within the browser

Can you try out those steps and let us know how it goes?

Thank you!

Best,

Kristen

3

The issue is resolved when I log into Hubspot via Incognito mode, but I’m
still unable to resolve the issue outside of incognito mode. I’ve tried
disabling the extensions that I could, and clearing the cache to no avail.

4

The issue was an adblocker that my company has installed. I needed to add Hubspot to the “allow” list.