Advertisement page unavailable

Marketing & Content Hub Tips, Tricks & Best Practices
1

Hi !

I cannot access the advertisement page on my Hubspot account. The page is blank. I was trying to set some pixels up.

Thanks in advance for your help !

2

Hi @AAkpabie

Welcome to the Community!

Could you please share the URL?

Thanks

Sharon

3

Hi @sharonlicari,
Here is the URL

Thanks in advance for your help !

4

Hey @AAkpabie

Thank you for the information provided. I’m not able to reproduce what are you describing

  • Can you try logging into your HubSpot account using a private browser session/new incognito window. If you are able to login in this environment than its likely a caching issue. You will then need to clear your cache following this article then log out and log back in.
  • If that does not work, can I have you try a different browser to see if this is browser specific?
  • Certain extensions have been known to directly impact some of the tools within HubSpot. I would recommend disabling your browser extensions one by one to see if any of them are causing a backend conflict. Could you please disable your extensions? You can find here how to do this.

Thanks

Sharon

5

Thank you @sharonlicari. It works on my phone and on another computer. :grin::ok_hand: