Hi team,
Currently, when we log in, if we have mutliple accounts, the default portal is not the one that we “pinned”.
It would be great if we can make the default portal equal to the account that we pinned; would be really helpful especially if we are users in multiple accounts.
Thank you!
This is exactly what I was looking for. Is there not a way to do this?
I manage multiple accounts for different companies as well as our own however there doesn’t seem to be a way to set a default account that opens when you first open HubSpot. I’d like to be able to set our own one to always open first.
Would be great to be able to set my chosen account as the default one that opens either on login or under settings somewhere.
Just got onto a support chat for this, they confirmed it’s still not possible.
Their workaround (which is horrible and shouldn’t be necessary) is to log into the right account once, save it with a browser bookmark, and the url contains the account ID in it, so that bookmark will always take you back to that account login.
Again, it’s horrible and janky but if they won’t do the 1 hour of dev to fix this issue then workarounds are the only solution.
Similar tickets for reference:
https://community.hubspot.com/t5/HubSpot-Ideas/Set-default-account-to-show-after-log-in/idc-p/970441
https://community.hubspot.com/t5/Account-Settings/Wrong-account-set-as-default/m-p/862337
This has to be a pain point for every Solutions Partner - I have access to over 50 portals, I imagine others have even more on the list. I’ve pinned our agency portals, but anytime I click links for Academy, Directory, Apps, etc. it prompts me to choose a portal and defaults to a random customer portal that has a star next to it - how can I change this star?
HubSpot support told me it’s not possible.
I’m a HubSpot partner too and am experiencing the same issue - not sure how or why a specific portal gets starred or how to change it 
I am also experiencing this same issue, hopefully, there will be a solution to it in the future. Even though I have our agency’s own portal pinned, it always defaults to a random client portal! Annoying! 
For some reason whenever I need to pick an account in HubSpot, the default one is my developer account. I can’t find where to change this. Can someone please point me in the right direction ?
Hi @Zayne,
By hovering over a portal, you should see the option to pin / unpin a portal, could you try that?
Best regards
Unfortunately, this does not solve my issue where the sandbox account is the default one (showing a star). Even if I pinned my main account.
Thanks for any other ideas.
Hi Karsten. Thanks, that works.
What’s strange though is that before I pinned my main work account, the developer account was indicated with a star icon. So my thinking was that I had to look for a place/setting where I could ‘star’ another account. The UX here was confusing.
Turns out this didn’t help in the end. I’m back to being shown my developer account first. The star is still there. It seems as if there is something unique about the star rather than the pin.
Same issue here. It wouldnt be a big issue if HS wasnt asking me to login almost each day again.
Please fix.
Same here for HubSpot Outlook 365 app plugin login.
Just got onto a support chat for this, they confirmed it’s still not possible.
Their workaround (which is horrible and shouldn’t be necessary) is to log into the right account once, save it with a browser bookmark, and the url contains the account ID in it, so that bookmark will always take you back to that account login.
Again, it’s horrible and janky but if they won’t do the 1 hour of dev to fix this issue then workarounds are the only solution.
Similar tickets for reference:
https://community.hubspot.com/t5/HubSpot-Ideas/Set-default-account-to-show-after-log-in/idi-p/873668
https://community.hubspot.com/t5/HubSpot-Ideas/Ability-set-a-default-account/idi-p/646822
This is yet another simple feature that’s not available in HubSpot.
Definitely experiencing this same trouble. My pinned account is not the default for some reason.
Same problem here !
And me too, Surely this functionality must exist and none of can find it as it is such a simple fix