After a significant investment of time and numerous conversations with support, I’m reaching out for assistance. Our lead nurturing team members are accustomed to sending 1:1 emails to our contacts following our company’s SOPs. However, I want to automate tracking these interactions, such as generating lists or notifications each time our nurturing team sends an email and changes the lead status.
While using sequences could facilitate this, our team members often reply manually based on the contact’s responses or activities. As a result, the email content isn’t consistent every time.
Any suggestions or guidance would be greatly appreciated!
