Hi @BGervan, though I can’t speak from experience on this, not being a regular user of the integration myself, perhaps I can speak to some of the concerns you might have. Indeed, I haven’t heard of any specific issues or drawbacks on the HubSpot/Zendesk integration in my time here at HubSpot, but if you have any specific worries, I’d be happy to look into them further.
Ultimately, I think that the best way to find out if the integration suits your business’ workflow is to try it out for size; the only requirements are a HubSpot Basic, Pro, or Enterprise subscription, as well as a paid Zendesk subscription. Test it out whenever you get the chance, and let us know what you think, in case someone else comes here looking for feedback!
All the best,
May