Sound Notification Live Chat message

SOLVE
MantaRayBay
Participant

Hi All,

 

Testing HubSpot right now and see if we can roll it out for our company. We installed the LiveChat option on our website and wondering if there is a way that we get a sound notification on our mobile app once someone starts a live chat. Now an email notification comes in, but that get lost in the amounts of emails we all receive daily.

 

Thanks for your help.

 

Ruud van Baal

1 Accepted solution

Accepted Solutions
Josh
Solution
Recognized Expert | Platinum Partner

Hi @MantaRayBay,

 

If you have the HubSpot app installed, you can set up for mobile push notifications to come through when a new chat is initiated. The sound itself will be determined by the mobile device.

 

To access your notifications,  go to Profile and Preferences and then Notifications in the left column.

 

From here you can search for "chat" and see your notification options.


Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

View solution in original post

7 Replies 7
Josh
Solution
Recognized Expert | Platinum Partner

Hi @MantaRayBay,

 

If you have the HubSpot app installed, you can set up for mobile push notifications to come through when a new chat is initiated. The sound itself will be determined by the mobile device.

 

To access your notifications,  go to Profile and Preferences and then Notifications in the left column.

 

From here you can search for "chat" and see your notification options.


Josh




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

View solution in original post

MantaRayBay
Participant

Hi Josh, Thanks! I think we figured it out.

All the best,

Ruud

Latwood
Participant

Hi Josh-

I tried to do this but could not find PROFILE in the Hubspot App as an option.  Also, I was wondering ...i used to hear a sound like a bell when i got a new chat message...now it is just a pop up.  I am talking about using this on my laptop not iphone btw.  So i am so used to ignoring pop ups and often miss those, but liked the bell.  All of a sudden after i was telling my coworkers about the awesone bell ...it stopped working.  I contacted you guys and it started working again but only for a short time (less than an hour).  What do i do to make this work again and for good?

0 Upvotes
MariusJoubert
Member

Hello Josh, please assist me to set the sound notification up on my cell phone - android. I get to settings, notifications and then I don't know where next to look ?? 

 

0 Upvotes
Josh
Recognized Expert | Platinum Partner

Hi @MariusJoubert,

 

I'm not very familiar with Android, but this article should be helpful: https://knowledge.hubspot.com/mobile/enable-notifications-from-the-hubspot-mobile-app

 

Josh 




Did this post help solve your problem? If so, please mark it as a solution.

Josh Curcio

HubSpot support and inbound marketing for OEMs, contract manufacturers, and industrial suppliers.
HubSpot Platinum Partner & HubSpot Certified Trainer

RittalBelgium
Participant

Hi, when I go to notifications on the chat we have the option to play 1x single sound. Is it possible to play a continiously sound, playing sound till the chat is assigned to a colleague? 1 single sound is not enough, we are affraid that we will miss a lot of chats.

#conversations

Kim

0 Upvotes
PamCotton
Community Manager

Hello @RittalBelgium,

 

At this time it is not possible, I would highly recommend you to please post this idea at our ideas forum (here).

Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well.

 

Thank you,

Pam

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