The notification sound for live chat is too low. It would be great if there were more loud sounds which ring for a longer time so that we could know even when we are away! Please do this asap :(((
I second this suggestion. Also, the option to choose what the sound is. A small “ping” doesn’t get my attention. However, a “ring” or other options would work better for me.
We also have problems getting notified. Our teams are working in many different windows and tools or even away from desktop. So a longer sound till the chat is answered first (like a phone would do) would be a perfect solution.
Hi everyone,
Thanks for your feedback!
In February, we worked with a sound engineer to released a new sound that is louder but not unpleasant.
We’d love it if you could give us feedback on your experience with the new sound.
Thank you!
The notification sounds still suck. It should ring like a phone until an agent picks up. Like Twak.to does.
You can now select a unique sound with differing lengths and loudness for every notification. To enroll into the public beta, head to your profile menu and then Product Updates → Beta.