HubSpot Ideas

manoellaplytix

Multilevel categories

Adding another level to the subcategories would help keep information together and make the knowledge base easier to navigate.

 

Example:

 

1. Category (shown on help center home page)

    a. Subcategory level 1 

          i. Subcategory level 2

              - article 1

              - article 2

              - article 3 ..... etc. 

 

1. Products

     a. Product A 

          i. Feature A

              - articles related to feature A

           ii. Feature B

               - articles related to feature B

     b. Product B..... etc. 

                

15 Replies
BIGray
Member

Yes, I think this is very important for creating Knowledge Bases that are easier to navigate and are aesthetically pleasing

YiRui_Chua
HubSpot Employee

Hi team, 

Commenting for a customer here

This is important to have when customer's knowledge base has a lot of content. Hope to see an update soon (:

swethas
Member

Hi Team,

 

Yes, it is very important to have multiple categories for Knowledge Base. Hope to see an update soon 🙂

RMacAlmon
Member

@YiRui_Chua 
What are the guidelines for ideas, meaning when you product managers from Hubspot pick this up and prioritize in the roadmap?

FCaron
Member

Please add this! Our company is really aiming for a solution like this!

TSon
Member

Please build this, if we can't have this eventually we will move over to an other provider

NKhan0
Member

We would really benefit from this - I think a lot of people would. It's so much more intuitive and easy to navigate a KB with tiered categories. 

FCaron
Member

Can we get someone from Hubspot to look at this?

CGallagher
Member

This is exactly what we need also. Will be a very interesting feature to be able to have multiple levels. 

FGalindo
Member

Totally agree  🙏

IwanWillemsen
Contributor

We are currently completing our KB for our customers and partners. We deliver a process modeling tool as a SaaS application and we find that we are missing the multiple layers now. The subcategory is now very large with the content and we just miss that one extra level to bundle some questions/content.

 

On the other hand, we also think that customers should get to the right information with the fewest possible clicks. Our advice would be to limit it to 4 levels/ 4 clicks like @manoellaplytix   suggests: 


1. Category (shown on help center home page)

    a. Subcategory level 1 

          i. Subcategory level 2

              - article 1

 

In order to help with finding the right article withing 4 clicks/ 30 sec. the following would be helpful:

+ exporting searchdata from the KB in order to optimize the keywords and article titles (still searching for the idea) 

+ connecting 1 article to multiple subcategories would also be helpful:  HubSpot Community - Knowledge Base Article - Multiple Categories - HubSpot Community

TInfo
Member

Yes please

AGojdičová
Member

Hello,

 

we need more levels of categories otherview we will have to switch provider.

 

Thanks

ArtemRomanovsky
Member

A must-have feature!

 

ClaraMarin
Member

Hello,

 

I absolutely need this fonctiunality. I had this functionnality in my old online help and i realy miss it on my hubspot knowledge base.