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BérangèreL on February 21, 2025
Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team
Hi all, We're aware of a problem preventing some users from downloading their certificates. We are sorry for the inconvenience. To be able to troubleshoot it, we'll need more information. Can you please follow these steps so that we can see read more
Reply Announcement
11 upvotes
47 Replies
BérangèreL
Community Manager
March 05, 2026 10:17
Hi @Mna110 and thanks for reaching out to the HubSpot Community! Did you try the steps outlined on this article " How do I change the name displ...read more
jgottapu on March 09, 2026
Urgent: HubSpot Academy Certificates Not Updating After Name Change
Hi HubSpot Community, I need urgent assistance with my HubSpot Academy certifications. I recently updated my first and last name in my HubSpot profile, following all instructions on HubSpot Academy FAQ . Despite updating my profile and: Loggi read more
Reply Inbound Certification
0 upvote
0 Reply
Jupiterz on March 09, 2026
Inbound Certificate > Transcript Errors
Hello! I've just started the Inbound Certificate. I listen to the video while I also follow along with the transcript. So far I've encountered 2 issues with the transcript Understanding the Fundamentals of Inbound . Video 1, Page 2: The read more
Reply Inbound Certification
0 upvote
0 Reply
Rafay on March 06, 2026
Need to Change Name on Certificate
Hey, So my name on my certificate is Rafay n/a but i want it changed to Abdul Rafay. i did all the steps which other forums said but its still not updating, can someone from support please update this. thanks
Reply Inbound Certification
0 upvote
1 Reply
chris-profitpad
Contributor | Platinum Partner
March 07, 2026 19:48
Hey there, what certificate are you referring to? A screenshot would be super helpful. Does this post answer your question?
graywatson on March 06, 2026
Video captions only showing partial lines in multiple Academy lessons
I’m experiencing an issue with the video captions across multiple lessons in the Digital Marketing course. Issue: The closed captions are only showing the first part of each line, and the rest of the sentence is cut off or missing. This happens c read more
Reply Inbound Certification
0 upvote
2 Replies
APernell
HubSpot Moderator
March 09, 2026 14:00
Hello @graywatson , Do you mind sharing a video of the issue? Thank you! The Academy team
BMasood on March 05, 2026
Missing "Add to Upwork" button in Inbound Certification
Hi HubSpot Academy Support, I'm Bilal Masood. My Inbound Certification has no "Add to Upwork" button on the certification page. Upwork requires clicking that button for official verification, but it's missing. Can you please tell me: Why is t read more
Reply Inbound Certification
0 upvote
1 Reply
SamTassey
Community Manager
March 06, 2026 10:50
Hi @BMasood , Welcome to the Community! Currently, the direct integration between Upwork and HubSpot Academy is unavailable. Our te...read more
Solved
JByler1 on March 04, 2026
Certification Transfer
Hi I'm trying to transfer my certifications from my previous email address ( redacted ) to my new account ( redacted ). The website says that it was successful and that I would receive aconfirmation email, but have not. I have tried this multiple t read more
Reply Inbound Certification
0 upvote
4 Replies
Accepted solution
JByler1
Member
March 05, 2026 09:08
I confirmed that they have transferred, thank you Shane! I appreciate you editing the post for privacy purposes as well, thank you again!
VNdubane on March 03, 2026
Academy Practice Portal
Hi Academy Support Team, I am writing because I mistakenly deleted my HubSpot Academy Practice Mode account and I am unable to re-provision a new one through my course dashboard. I have already tried navigating to the "Practical Exercise" lesson read more
Reply Inbound Certification
0 upvote
0 Reply
AArce6 on February 24, 2026
Ayuda con certificaciones
Hola, Obtuve varias certificaciones de HubSpot Academy con una cuenta antigua de correo que ya no está activa y a la que no tengo acceso. Datos de la cuenta antigua: Correo antiguo: aarce@nautadigital.com Datos de mi cuenta actual: Correo ac read more
Reply Inbound Certification
0 upvote
0 Reply
Solved
sotrosinfotech on February 22, 2026
Inbound Certification completed but “Create profile” still disabled on Solutions Directory
Portal ID: 245294788 On the Solutions Directory Profile page, Step 1 “Complete INBOUND Certification course” is done. I passed the Inbound exam with a score of 60/60 and have an active Inbound Certified certificate. However, Step 2 “Build read more
Reply Inbound Certification
0 upvote
2 Replies
Accepted solution
APernell
HubSpot Moderator
February 23, 2026 15:56
Hello @sotrosinfotech , I just DM you the link to the page! Thank you! The Academy team
Solved
Izzynmwfpp on February 18, 2026
Certification
Hello team Im in a sabbatical two weeks of learning inbound marketing I got referred here by a friend that after every course I will get a certificate and thats one of the reasons I choose hubspot academy now my question is after learning read more
Reply Inbound Certification
1 upvote
1 Reply
Accepted solution
KKumari5
Participant
February 23, 2026 00:24
Hlo 🙂 Well it all depends on you how long you will take to complete the course. They normally have courses in 4-5 hours. I completed my course of...read more
Spopo7 on February 08, 2026
Certification Last name issue
I recently passed the Service Hub Software Certification. My name was incorrect on the certificate due to a profile issue. I have now updated my name in my HubSpot Academy profile. Could you please reissue the certificate with the correct name? Ce read more
Reply Inbound Certification
0 upvote
12 Replies
STierney
Community Manager
February 23, 2026 12:19
Hey @Spopo7 ! My apologies for the delay in response time. I was OOO last week. With that said, the team has verified on the backed that your i...read more
Erosin on February 05, 2026
Reporting Course Completion- Unable to Complete as Free User
Hello, I am a free user attempting to complete the Hubspot Reporting Course. I am unable to complete several of the practical exercises due to not being a paid user. After discussing with the chatbot, it was mentioned I could request a special read more
Reply Inbound Certification
0 upvote
1 Reply
APernell
HubSpot Moderator
February 17, 2026 13:32
Hello @Erosin , Thank you for reaching out to the academy community board! I'm happy to help out with this. You would want to do a free trial...read more
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Troubleshoot Issues Downloading Certificates on HubSpot Academy - Update from the HubSpot Team