Is your HubSpot Academy certificate showing the wrong name or email address?
Follow the steps below to update your information and troubleshoot common certificate issues.
To update the name on your certificate:
- In your HubSpot account, click your profile picture and select Profile & Preferences.
- Confirm that the First name and Last name fields contain the correct information.
- Save your changes. If needed, save them again to ensure they were applied.
- Log out of HubSpot, then log back in.
- Make sure you’re making these changes in the same HubSpot account you use to access Academy.
Then check your updated certificate:
- Click your account name in the top-right corner of HubSpot, then select HubSpot Academy
- Open the My learning tab.
- On the Filter by, then Progress, select Completed.
- Find the relevant certification and click View certification.
Your updated name should now appear. If it doesn’t, wait a few minutes and refresh the page. You can also try opening the certificate in an incognito or private browsing window.
To change the email address associated with your certifications:
To transfer your HubSpot Academy certifications to a new email address, submit this form.
Additional Resources:
If these steps don’t resolve your issue, please create a new Community topic and include a brief description of what you’re seeing. We’ll be happy to help!
The HubSpot Community Team