I completed five different courses during June - August and now I have noticed that four of them show valid from date as August 18, 2026 which is not correct:
The correct valid from dates for each certificate are:
**Content Marketing = June 17, 2026
Digital Marketing = June 18, 2026
Email Marketing = July 1, 2026
Social Media Marketing = July 13, 2026
Inbound Marketing = August 18, 2026
**
Also, I am not able to open any of them, except Digital Marketing Certificate (which has a new design but wrong validity dates + not whole text is visible) at the moment and I already have tried to sign out and sign in several times.
If needed I can provide the original certificates I have downloaded with the correct validity dates.
Hi there @ivanamalik,
Thank you for flagging this! I will reach out to the Academy team on this and get back to you 
Cassie, Community Manager
Hello Cassie, do we have any update?
Hey @ivanamalik,
Sam here from the Community team. I just checked in on this, and can confirm that our internal team is looking further into this for you. We truly appreciate your patience here while our team works on a fix. We will keep you updated once here we have any news.
Thank you!
Sam, Community Manager
@ivanamalik I just wanted to update you that we are still looking into this and will update you once we know what the issue is on the backend!
Thank you!
The Academy team
Thank you, Sam!
Attaching all the original certificates in case you’d need to confirm the dates and codes.
Thank you!
Hello @stassey & @chighsmith ,
do we have any update or approximate time when the issue could be resolved? Thank you!
Hi there @ivanamalik,
Thank you for reaching back out! Unfortunately, our team is still looking into this internally. We will update this thread as soon as we have next steps
Cassie, Community Manager
hello @chighsmith ,
hope you are doing well! are there any steps that needs to be taken from my side to resolve this issue as soon as possible? thank you!
Hi @ivanamalik,
The team is still diving deeper into this. There is no further action needed from your end
Cassie, Community Manager
