I completed five different courses during June - August and now I have noticed that four of them show valid from date as August 18, 2026 which is not correct:
The correct valid from dates for each certificate are:
**Content Marketing = June 17, 2026
Digital Marketing = June 18, 2026
Email Marketing = July 1, 2026
Social Media Marketing = July 13, 2026
Inbound Marketing = August 18, 2026
**
Also, I am not able to open any of them, except Digital Marketing Certificate (which has a new design but wrong validity dates + not whole text is visible) at the moment and I already have tried to sign out and sign in several times.
If needed I can provide the original certificates I have downloaded with the correct validity dates.
Sam here from the Community team. I just checked in on this, and can confirm that our internal team is looking further into this for you. We truly appreciate your patience here while our team works on a fix. We will keep you updated once here we have any news.
Thank you for reaching back out! Unfortunately, our team is still looking into this internally. We will update this thread as soon as we have next steps
Hello @chighsmith, it has been almost two months and my certificates are still not updated correctly on my profile - I’d need them to have updated as they’re very important to me in my current job hunting. Can you provide me details when the certificates could be updated?
Thanks again for your patience on this. I’ll be taking over this thread for Cassie. I’ve reached back out to the Academy team on this and have created a new escalation for you.
I understand your urgency on this and have noted this with the team. I will reach back out once I have any updates for you!
I’m having a similar issue with my renewed Digital Marketing certificate. It shows I passed the exam but the dates on my certificate are incorrect and do not reflect the recertification. I tried logging out, clearing my cache and using a completely different device but no change
Thanks for sharing all the details. It looks like there are two things to check here: the valid-from dates on four certificates and the fact that most of the certificates currently won’t open.
Based on the dates you provided, the certificates should show:
Content Marketing: June 17, 2026
Digital Marketing: June 18, 2026
Email Marketing: July 1, 2026
Social Media Marketing: July 13, 2026
Inbound Marketing: August 18, 2026
Since you still have the original certificates with the correct dates, I’d recommend contacting HubSpot Academy Support and asking them to check the certificate records.
When contacting Support, I’d include the following:
The names of all five certifications.
The correct valid-from date for each certificate.
The screenshot showing the incorrect August 18, 2026 dates.
Copies of the original certificates showing the correct dates.
A note that only the Digital Marketing certificate currently opens, while the other four cannot be opened.
Confirmation that you’ve already signed out and back in several times.
You can specifically ask Support to verify the certification records, correct the valid-from dates where needed, and check why the other certificates are not opening.
That should give them everything they need to investigate without you having to repeat the troubleshooting you’ve already done.
