Email Marketing Tool

emorata
Participant

Auto-reply feature

SOLVE

Is there an auto-reply function for every messages received?

1 Accepted solution
MFrankJohnson
Solution
Thought Leader

Auto-reply feature

SOLVE

Q: Is there an auto-reply function for every message received??

 

Short A: HubSpot Sales Pro has no auto-reply functionality.

 

Longer A:

We can trigger auto-reply behavior in HubSpot's Marketing tool based on a variety of conditions by using workflows.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com

View solution in original post

0 Upvotes
7 Replies 7
A-Purve
Participant

Auto-reply feature

SOLVE

+1,
We need automated email replys for incoming emails.

MFrankJohnson
Solution
Thought Leader

Auto-reply feature

SOLVE

Q: Is there an auto-reply function for every message received??

 

Short A: HubSpot Sales Pro has no auto-reply functionality.

 

Longer A:

We can trigger auto-reply behavior in HubSpot's Marketing tool based on a variety of conditions by using workflows.

 

Note: Please search for recent posts as HubSpot evolves to be the #1 CRM platform of choice world-wide.

 

Hope that helps.

 

Be well,
Frank


www.mfrankjohnson.com
0 Upvotes
AllisonKA
Participant

Auto-reply feature

SOLVE

Hello! Are there any updates on this!

 

We are wanting to be able to let customers know we did in fact get their email and will reply as soon as we can etc! This will help them not feel like they need to write in 5 times!

0 Upvotes
DianaGomez
Community Manager
Community Manager

Auto-reply feature

SOLVE

Hi @AllisonKA hope you are doing well!

 

As @MFrankJohnson mentioned, this is only possible by creating a workflow.

 

I encourage you to submit this idea in our idea's forum, this way it will have more chance o be implemented in the future. 

 

Best, 

Diana


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0 Upvotes
KLequigan
Participant

Auto-reply feature

SOLVE

how to do it in a workflow please?

0 Upvotes
AllisonKA
Participant

Auto-reply feature

SOLVE

But can this only be done with forms or can it be done for any new incoming email?

 

0 Upvotes
DianaGomez
Community Manager
Community Manager

Auto-reply feature

SOLVE

Hi @AllisonKA 🙂

 

It can be done with forms: https://blog.hubspot.com/customers/bid/109488/7-Ways-You-Can-Use-Auto-Response-Emails

 

And with properties and workflows: https://knowledge.hubspot.com/email/use-automation-with-marketing-emails. 

 

Hope this helps, 

 

Diana


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

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0 Upvotes