Auto reply from shared inbox

Smart CRM & Sales Hub Sales Email
1

Good morning!

I wonder if anybody could help me. I need to make a simple auto reply from our shared Sales Team inbox. What is the best way to make this?

BR Charlotte

2

Hi @CRavnsborg,

These replies are best set up from the inbox service provider, not from HubSpot, see for example these instructions for Microsoft inboxes: How to set automatic replies on a user's mailbox in Microsoft 365 - Exchange | Microsoft Learn

Best regards!

3

Thanks, Karsten!

4

Hi @karstenkoehler ,
But when you have a conversation with a customer over multiple emails, they will get the auto-reply for every single email they send.
That seems a bit excessive.

5

Thank you, Karsten.

Why not in Hubspot? Would that cause problems?

6

@CRavnsborg an automated email is subject to a subscription type - meaning that unsubscribed contacts wouldn’t receive an auto-reply, for example, unless you’ve purchased the transactional email add-on.

There’s also a higher risk of delivery issues than simply setting it up as part of the email service provider settings.

It’s doable in HubSpot, sure, but it’s simply more likely to cause errors.