APIs & Integrations

OSgt
Contributor

This hapikey doesn't exist

SOLVE

Hi everybody !

 

I have a problem and I don't understand. I can't use my developper api key because when I use it I have the error 'this hapikey doesn't exist. 

Even if I try the example request (with my own app ID, I have event type on this app) . I tried to generate a new key but I have the same error. 

 

Capture d’écran de 2021-0.png

Thanks for help

0 Upvotes
1 Accepted solution
dennisedson
Solution
HubSpot Product Team
HubSpot Product Team

This hapikey doesn't exist

SOLVE

@awful-apps , a fix has been deployed.  (This does not address the calling extension issue.)  Mind testing to see if your key works?

Thanks,

Dennis




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View solution in original post

0 Upvotes
25 Replies 25
awful-apps
Participant

This hapikey doesn't exist

SOLVE

@dennisedson working for me also. thank for you for the updates, it's much appreciated

KikeDiaz
Member

This hapikey doesn't exist

SOLVE

It now worked for me as well. Thanks

OSgt
Contributor

This hapikey doesn't exist

SOLVE

Hi @dennisedson,

 

Now, it works for me, thanks a lot !

awful-apps
Participant

This hapikey doesn't exist

SOLVE

Hello, any word on the fix?

0 Upvotes
dennisedson
Solution
HubSpot Product Team
HubSpot Product Team

This hapikey doesn't exist

SOLVE

@awful-apps , a fix has been deployed.  (This does not address the calling extension issue.)  Mind testing to see if your key works?

Thanks,

Dennis




HubSpot Community Developer ShowMake sure to subscribe to our YouTube channel
where you can find the HubSpot Community Developer Show
0 Upvotes
ISandboxes
Member

This hapikey doesn't exist

SOLVE

I recently created my developer account. I created an App that already installed in an account. Now I'm trying to access Timeline Events APIs (https://developers.hubspot.com/docs/api/crm/timeline) with my Developer API key and I receive this error "This hapikey is not valid because the associated hub xxxxxxx is nonexistent." being xxxxxx my actual developer account ID.

 

I get that error when I try to perform this call in Postman:

https://api.hubapi.com/crm/v3/timeline/<my app id>/event-templates?hapikey=<my Developer API key>

 

Why is my developer account ID a nonexistent hub? How can I solve this?

0 Upvotes
dennisedson
HubSpot Product Team
HubSpot Product Team

This hapikey doesn't exist

SOLVE

@ISandboxes 

This is related to this issue

I am merging your question with that thread

Thanks,

Dennis




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0 Upvotes
dennisedson
HubSpot Product Team
HubSpot Product Team

This hapikey doesn't exist

SOLVE

Just a heads up that I have been informed that a fix is almost ready to be deployed.  Thank you for your patience.

Thanks,

Dennis




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0 Upvotes
Kamil_A
Member

This hapikey doesn't exist

SOLVE

I think I'm facing similar issue with non existsing app but using calling extensions API described here:  https://community.hubspot.com/t5/APIs-Integrations/Unable-to-create-Calling-API-settings/td-p/498311

 

I've also tried to call timeline API:

 

https://api.hubapi.com/integrations/v1/352688/timeline/event-types?hapikey=DEV_HUB_ID

 

 And I'm receiving error: 

 

{"status":"error","message":"This hapikey is not valid because the associated hub (24877413) is nonexistent.","correlationId":"ba689ac8-7a7a-4b28-8200-ec044a7598e7"}

 

Note: `24877413` is not my user ID.. 

0 Upvotes
KikeDiaz
Member

This hapikey doesn't exist

SOLVE

Sorry I mixed things up. What I'm unable to do is to test the API Key of my developer account. I already created one APP and it failed when atttempting:

https://api.hubapi.com/integrations/v1/<my  application id>/timeline/event-types?hapikey=<my hapikey>&userId=<my user id>

What am I missing?

0 Upvotes
dennisedson
HubSpot Product Team
HubSpot Product Team

This hapikey doesn't exist

SOLVE

Oh,  I understand now.

I believe you are experiencing the same issue as expressed here

I am going to merge this question with that one.  I am hoping for a resolution on this issue today

Thanks,

Dennis




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0 Upvotes
KikeDiaz
Member

This hapikey doesn't exist

SOLVE

Same issue here. Another ticket I created has been merged with this one:

https://community.hubspot.com/t5/APIs-Integrations/quot-This-hapikey-is-not-valid-because-the-associ...

Waiting for that solution. Thanks.

0 Upvotes
awful-apps
Participant

This hapikey doesn't exist

SOLVE

@dennisedson is there are work around for the time being? From what I understand it means I cannot interact with any of the apps I create in a developer account via the API..

0 Upvotes
dennisedson
HubSpot Product Team
HubSpot Product Team

This hapikey doesn't exist

SOLVE

@awful-apps ,

It depends on what kind of app you are creating.  Most endpoints allow for oAuth (actually we prefer oAuth over api keys), but there are some where you need the developer api key to edit settings.

I have been nagging on a fix so hopefully we have something today.

Thanks,

Dennis




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awful-apps
Participant

This hapikey doesn't exist

SOLVE

@dennisedson do you have an ETA on the fix?

0 Upvotes
dennisedson
HubSpot Product Team
HubSpot Product Team

This hapikey doesn't exist

SOLVE

I don't have a specific time.  I can say that it looks like the problem has been identified and a patch is working its way up to QA so I hope it will be soon.  When I have an update, I will update this thread.

Thanks,

Dennis




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0 Upvotes
awful-apps
Participant

This hapikey doesn't exist

SOLVE

Ok thank you, will be following this thread. It's business critical.

0 Upvotes
OSgt
Contributor

This hapikey doesn't exist

SOLVE

Hi @awful-apps,

 

Not yet, I have also contacted hubspot support via chatbot and a ticket has been open, I will tell you when I have a solution. 

0 Upvotes
awful-apps
Participant

This hapikey doesn't exist

SOLVE
0 Upvotes
dennisedson
HubSpot Product Team
HubSpot Product Team

This hapikey doesn't exist

SOLVE

@awful-apps ,

The team is working on resolving this issue.  If you send the portal id to me, I will attach it to the open ticket

Thanks,

Dennis




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