Hi everybody !
I have a problem and I don’t understand. I can’t use my developper api key because when I use it I have the error 'this hapikey doesn’t exist.
Even if I try the example request (with my own app ID, I have event type on this app) . I tried to generate a new key but I have the same error.
Thanks for help
This is a weird one.
What endpoint are you trying to hit and could you show us the uri format you are sending? you can hash out the key
Hi @OSgt ,
It should not happen but you can do one thing , try to regenerate the key and then use it .
Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.
Hi @webdew ,
Thanks for the answer, but I have already tried it..
@OSgt , I am looking into this
I’m having the same issue - https://community.hubspot.com/t5/APIs-Integrations/This-hapikey-eu1-redacted-key-doesn-t-exist-Any-ideas/m-p/496317#M46901
Have you got anywhere with this @dennisedson
The team is working on resolving this issue. If you send the portal id to me, I will attach it to the open ticket
Hi @awful-apps,
Not yet, I have also contacted hubspot support via chatbot and a ticket has been open, I will tell you when I have a solution.
Ok thank you, will be following this thread. It’s business critical.
@dennisedson do you have an ETA on the fix?
I don’t have a specific time. I can say that it looks like the problem has been identified and a patch is working its way up to QA so I hope it will be soon. When I have an update, I will update this thread.
@dennisedson is there are work around for the time being? From what I understand it means I cannot interact with any of the apps I create in a developer account via the API..
It depends on what kind of app you are creating. Most endpoints allow for oAuth (actually we prefer oAuth over api keys), but there are some where you need the developer api key to edit settings.
I have been nagging on a fix so hopefully we have something today.
Sorry I mixed things up. What I’m unable to do is to test the API Key of my developer account. I already created one APP and it failed when atttempting:
https://api.hubapi.com/integrations/v1/\/timeline/event-types?hapikey=<my hapikey>&userId=<my user id>
What am I missing?
Oh, I understand now.
I believe you are experiencing the same issue as expressed here
I am going to merge this question with that one. I am hoping for a resolution on this issue today
Same issue here. Another ticket I created has been merged with this one:
Waiting for that solution. Thanks.
I recently created my developer account. I created an App that already installed in an account. Now I’m trying to access **Timeline Events APIs (**Accounts Dashboard | HubSpot) with my Developer API key and I receive this error “This hapikey is not valid because the associated hub xxxxxxx is nonexistent.” being xxxxxx my actual developer account ID.
I get that error when I try to perform this call in Postman:
https://api.hubapi.com/crm/v3/timeline/<my app id>/event-templates?hapikey=<my Developer API key>
Why is my developer account ID a nonexistent hub? How can I solve this?
I think I’m facing similar issue with non existsing app but using calling extensions API described here: https://community.hubspot.com/t5/APIs-Integrations/Unable-to-create-Calling-API-settings/td-p/498311
I’ve also tried to call timeline API:
https://api.hubapi.com/integrations/v1/352688/timeline/event-types?hapikey=DEV_HUB_ID
And I’m receiving error:
{"status":"error","message":"This hapikey is not valid because the associated hub (24877413) is nonexistent.","correlationId":"ba689ac8-7a7a-4b28-8200-ec044a7598e7"}
Note: `24877413` is not my user ID..
