Our Zoom integration is working perfectly for the most part. Except, for some users the option to select “Zoom” as the videoconference location is greyed out.
When they go to Settings / Integrations / Home and then User Management to try to add their account, their name is not even appearing on the drop down menu to select their name.
Any insights into how I can fix, or why this may be happening? There doesn’t seem to be any reason as to why some people have been able to connect, and why some cannot.
I am running Hubspot enterprise, with four brands.
Hi @SFoley6 and welcome, it’s a pleasure to have you here!
To help, I am sharing here some resources so that you can double check all requirements:
- Add Zoom to your HubSpot meeting link
- Connect HubSpot and Zoom
Also, can you please confirm the following:
- The HubSpot user email matches exactly a Zoom user email.
- The user has been added to the connected Zoom account
Now, let’s connect with our Top Experts: Hi @danmoyle, @HubDoPete and @trevordjones do you have suggestions to help @SFoley6, please?
Thanks so much and wishing you a lovely day!
Bérangère
Hello @SFoley6 and thanks for the tag, @BérangèreL !
As Berangere’s questions suggest, the most likely explanations for this behavior are:
- There is a mismatch between the email address used for the HubSpot account and the email address used for Zoom.
- The user has not connected their Zoom Account. Even if an admin has connected the zoom app for the company, the individual user must link their own personal Zoom account to their HubSpot profile.
- The user should go to Settings > Integrations > Connected Apps, click Zoom, and ensure their personal account shows as “Connected.”
- The contact is missing from the Company Zoom account.
- If this is the case, the Zoom user must be invited to the company Zoom account by the admin from the Zoom web portal.
Hope this helps!