Status: Idea Submitted
Currently the working hours go in sets of 30 minutes. However we have working hours that go from 08:15 till 15:45 and 07:00 - 16:15 for example.
Currently we cannot create the right experience for example with the chat functionality, based on availability of working hours.
My agents currently begin work at 9:15 and take 45 lunches. So not having working hours in 15 min increments is a major impediment to how we schedule calls
Important to be able to set this more accurately. Half hour blocks feels arbitrary for such a system, this should even be able to be set to the minute.