Ability to Schedule Chatflows

HubSpot Ideas

Status: Idea Submitted

1

We have a chatflow that we use on our website Monday-Friday, and we have a chatflow for the weekend, Saturday-Sunday.

It would be so convenient for us to be able to schedule these chatflows.

For example, we could automatically set our weekday chatflow to run beginning Monday at 8 a.m. and it would automatically turn off on Friday at 10 p.m., then have the weekend chatflow automatically turn on Friday at 10:01 p.m. This would help so that we wouldn’t have to manually turn off at late hours.

Thank you for your consideration!

2

AGREE! I would like to set business hours for one set of chatflows and then a different set of chatflows for evenings and weekends. Being able to schedule by day and hours would be great.

3

Great idea! We use the chatflows to display promotions. It would be nice to schedule those to turn on/off.

4

Currently we are manually toggling the chat flows on weekends and weekdays, time based activation of the chat flows will be a great relief
Cheers
Jayesh

5

Scheduling would also allow better control over messaging within the bots as you could avoid routing to chat if it is after hours.

6

Any updates on this? I’m shocked this isan’t already a feature. But can’t seem to find how to do it. Is this still not a function? Crazy if not.

7

Agreed! This feature would be VERY helpful not only for website chat, but for facebook chats as well